How TumaBoda Works

Enterprise-grade technology powering Kenya's most reliable delivery platform

Our Technology Stack

Built with modern, scalable infrastructure to ensure reliability and performance

Mobile Apps

Native iOS and Android apps for riders and customers

  • Offline support
  • Push notifications
  • Background location tracking
  • Battery optimization

Web Portals

Three dedicated portals for different user types

  • Business Portal (green theme)
  • Rider Portal (purple theme)
  • Admin Dashboard (blue theme)
  • Responsive design

Backend Infrastructure

Robust cloud infrastructure ensuring 99.9% uptime

  • Real-time websockets
  • Queue management
  • Load balancing
  • Auto-scaling

Complete Delivery Flow

From order creation to completion, here's how every delivery works

1

Create Order

(Business/Customer)

Place order via portal, app, or API with pickup and delivery details

  • Enter pickup address and contact
  • Enter delivery address and recipient
  • Add package details (size, weight, fragility)
  • Select delivery type (Standard/Express)
  • View instant price calculation
2

Rider Assignment

(System)

Our smart matching algorithm assigns the nearest available rider

  • System finds riders within 5km radius
  • Considers rider ratings and completion rate
  • Sends push notification to selected rider
  • Rider has 60 seconds to accept
  • Auto-reassigns if no response
3

Pickup

(Rider)

Rider arrives at pickup location and confirms collection

  • Rider navigates using in-app GPS
  • Customer receives ETA notification
  • Rider enters 4-digit OTP code
  • Captures photo of package
  • Starts delivery journey
4

Delivery

(Rider)

Rider completes delivery and confirms with recipient

  • Recipient tracks live location
  • Rider verifies delivery address
  • Recipient provides delivery OTP
  • Photo evidence captured
  • Payment processed automatically
5

Completion

(System)

Order marked complete with notifications and payment settlement

  • Both parties receive completion notification
  • Digital invoice generated
  • Rider commission calculated
  • Rating and review prompt sent
  • Earnings added to rider account

Security First

Multiple layers of security protect every delivery

OTP Verification

4-digit codes for pickup and delivery

Photo Evidence

Visual proof at every step

Background Checks

All riders thoroughly vetted

Insurance Coverage

Full protection for every delivery

Experience the Technology

See our platform in action and discover why businesses trust TumaBoda

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