Frequently Asked Questions
Everything you need to know about TumaBoda's delivery services
1. Core Service Questions
What is TumaBoda?
TumaBoda is a Nairobi-based same-day motorbike delivery service providing fast, affordable last-mile logistics for individuals and businesses.
How does TumaBoda delivery work?
Book a delivery through our platform. A nearby rider is assigned. The parcel is picked up and delivered while you track the journey in real time.
How fast is same-day delivery in Nairobi?
Most deliveries within Nairobi are completed within 60 to 120 minutes depending on distance and traffic conditions.
How are delivery fees calculated?
Delivery fees are calculated based on distance, parcel size, urgency, and service type. Business accounts receive custom pricing based on volume.
Is TumaBoda cheaper than other delivery services in Nairobi?
TumaBoda focuses on competitive pricing tailored for SMEs and frequent users, with transparent distance-based rates.
2. Parcel & Restrictions
What types of parcels can I send?
You can send documents, small packages, medium parcels, food items, retail orders, and business inventory. Hazardous materials, illegal goods, and restricted items are not allowed.
What items are not allowed for delivery?
We do not transport hazardous chemicals, weapons, illegal goods, or prohibited substances under Kenyan law.
3. Tracking & Reliability
Can I track my parcel in real time?
Yes. Every delivery includes live GPS tracking so you and your customer can monitor progress from pickup to drop-off.
Will my customer receive delivery updates?
Yes. Delivery status updates are provided during dispatch, transit, and completion.
What happens if a parcel is damaged or lost?
Incidents are reviewed through our support process and handled according to company policy and coverage terms.
Do you provide delivery insurance?
Selected deliveries include protection coverage based on parcel value. Business clients can request enhanced coverage options.
4. Business & Bulk Delivery
Do you offer bulk or batch delivery options?
Yes. We support batch dispatch for e-commerce stores, pharmacies, restaurants, and SMEs with multiple daily orders.
Can I schedule deliveries in advance?
Yes. You can schedule same-day or future deliveries depending on availability.
Do you offer business accounts?
Yes. Business accounts include volume pricing, dispatch support, and reporting tools.
Can TumaBoda integrate with my online store?
We support account-based integration for high-volume clients. API-based solutions are available for automation.
5. Coverage & Operations
Where does TumaBoda operate?
We operate across Nairobi including CBD, Westlands, Kilimani, Karen, Industrial Area, and surrounding neighborhoods.
Do you use electric or fuel motorbikes?
TumaBoda integrates electric motorbikes to reduce operating costs and improve delivery efficiency.
Still have questions?
Can't find the answer you're looking for? Please chat to our friendly team.
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